Privacy Policy

1. Data We Collect

We may collect the following personal information:

• Contact information: name, email address, phone number — submitted through the contact form on our website.
• Service-related information: details about your watch, service enquiry, or drop-off — provided by you directly when contacting us or visiting the workshop.
• Technical data: IP address, browser type, and pages visited, collected automatically by web analytics tools when you visit this website.
• Cookie data: preferences stored in your browser, described in our Cookie Policy.

We collect this information when you submit the contact form, email or telephone us directly, or visit this website.

Legal basis: Processing contact form submissions is based on your consent. Handling service enquiries and fulfilling workshop services is based on our legitimate interest in conducting our business and on the contractual relationship formed when a service is agreed. Website analytics are based on consent, managed through our cookie controls.

Retention: Customer service records, including enquiry details, are retained for up to three years after the last service or contact. Website analytics data is retained for a period consistent with the analytics provider's standard settings. You may request deletion at any time (see Section 6).

2. How We Use Your Information

• To respond to enquiries and coordinate watch service drop-off, collection, and updates.
• To maintain a service record associated with your watch (movement details, condition notes, parts replaced).
• To issue estimates and communicate any changes to agreed scope.
• To improve the workshop website using aggregated, anonymised analytics data.
• We do not use your contact information for unsolicited marketing. We will only contact you in relation to a service enquiry or existing order unless you specifically request otherwise.

Third parties: We use Google Analytics to understand how visitors use this website. This service may set cookies and transmit anonymised data to Google. We do not sell personal data to any third party. We may share your information with third parties only where required by Thai law or court order.

3. Data Protection Measures

This website is served over HTTPS. Contact form submissions are transmitted via encrypted connections. Physical service records held at the workshop are stored in a locked register accessible only to workshop staff. We do not store financial payment details.

In the event of a data breach that may affect your rights or freedoms, we will notify affected individuals promptly and take steps to contain and remediate the incident. We review our data handling practices periodically.

4. Cookies

This website uses cookies to remember your preferences and support analytics. You can manage cookie preferences through the notice displayed on your first visit, or by visiting our Cookie Policy page, which provides controls to adjust your settings at any time.

5. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Right of access: You may request a summary of the personal data we hold about you.
• Right of rectification: You may ask us to correct inaccurate information.
• Right of erasure: You may request deletion of your personal data, subject to any legal retention obligations.
• Right to data portability: You may request a copy of data you provided in a structured, machine-readable format where technically feasible.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may contact the Personal Data Protection Committee (PDPC) in Thailand.

6. Third-Party Links

This website may contain links to external resources. We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of any external sites you visit.

7. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted personal data through this website, please contact us and we will delete it promptly.

8. Policy Updates

This policy may be updated from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after an update constitutes acceptance of the revised terms. For significant changes, we will note them prominently on this page.

9. Contact

Data controller: Tempora

Address: 124 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand

Privacy enquiries: [email protected]